MANAGED IT SERVICES

Functionality shouldn't compromise security.
A fully staffed, 24x7 Network Operations Center (NOC) working directly with your SOC to remediate threats your immediately.
 

service overview

Managing a company is hard enough without worrying about the state of the network you sorely depend on.  Entrust that your network is configured securely and dependably, leaving you to focus on what you do best. Our managed IT services are designed to allow for maximum efficacy in mitigating security concerns and enabling functionality.

 

By adopting our managed IT services in conjunction with our game-changing Intelligence-Driven Security Services (IDSS), our clients can reap the benefits of a Managed Service Provider (MSP), administering and responding to day-to-day alerts and ticket items while allowing for our security service to immediately mitigate security issues as they unfold, effectively supercharging your network's response time while cutting down your daily network administrative duties. With Managed IT Services, small and medium businesses (SMBs) are able to leverage the power of a fully staffed Network Operations Center (NOC) at a fraction of the cost. With IDSS and Managed IT, you will effectively have a NOC and SOC working together 24x7 to provide you with incredible value, function and security.

Managed IT features include:

  • 24x7 help desk Network Operations Center (NOC) that will tailor to your team.

  • Vulnerability/Patch Management to ensure you're up to date at all times, lowering your risk profile exponentially.

  • IT policy review and enforcement, ensuring employees are adhering at all times.

  • Secure End User training to ensure your users aren't taken advantage of by the latest social engineering scams.

  • Firewall management of existing firewalls or our Firewall-as-a-Service, a turnkey, preconfigured solution.

  • Fully configured and administered Virtual Private Network (VPN) administration, to protect your connections site-to-site and ensuring users are able to remotely access the network securely.

  • Endpoint and Network Remote Monitoring and Management (RMM) to provide day-to-day administration, scanning and patching.

  • Mobile Device Management to ensure user phones are not compromising valuable business data or access

service options

Our Managed IT services include the following options which can be custom tailored to our clients' needs. By subscribing to any of the below, the remediation of security issues are not left to the workload of IT providers, but can be directly mitigated by Shadowscape analysts. Let us manage your assets to ensure that your configuration doesn't compromise security for functionality or vice versa! Small and medium businesses typically can't afford an entire network operations center (NOC), but with RMM, you can have all the benefits of one and far more.

  • endpoint RMM

    Reduce unnecessary alerts, tickets and false positives by utilizing the benefits of a fully staffed, 24x7 Network Operations Center (NOC). Defer management of your day-to-day issues with skilled, qualified and experienced technicians without having to worry about IT staff training or retention. With endpoint Remote Monitoring and Management (RMM), client endpoints will always be up to date with the latest patches necessary to mitigate the most avoidable breaches while restricting those that are harmful to your infrastructure. As always, clients will receive comprehensive reporting, vital for understanding ROI. 

  • vulnerability/patch mgmt

    Workflows are demanding and it can be difficult to ensure you're staying vigilant. Often, organizations simply run vulnerability scanning a few times a year but ideally, this should be a continual process to proactively and immediately mitigate vulnerabilities as they arise. This service is designed to identify and reduce avoidable attack vectors and provide deep and comprehensive scanning of your entire attack surface and web applications. Clients receive end-to-end on reporting on the vulnerabilities and patches that are applied to their workstations (Mac and Windows), servers and network appliances. Ensure you are up to date and don't end up being compromised over known issues that were altogether avoidable.

  • VPN management

    All of your resources are secured on your private network. What happens when you need to access these resources while traveling or during an emergency? You should never open ports unsecured ports to access anything like Remote Desktop Protocol or SSH. The best solution for this is a Virtual Private Network (VPN). VPNs provide secure communications to your internal network that is fully encrypted. Use Shadowscape's VPN solution for secure remote access to your internal resources. We will work with you to organize and configure a network solution whether it is provided from your firewall or fully centralized OpenVPN solution with a virtual termination point inside of your network.

  • mobile device management
    27356854_xxl.jpg

    Mobile devices account for an increasingly large share of our network endpoints. Protecting and managing sensitive information and vulnerabilities on work phones is necessary to maintain compliance and security. By employing our Mobile Device Management, we centralize the the governing policies that control work devices, with end-to-end security, real-time reporting and compliance management.

  • network RMM

    Easy implementation of our remote network management service, ensuring that your network is configured, monitored and available for troubleshooting 24/7/365. Complete remote management of network devices including routers, switches, firewalls and Wi-Fi controllers all centralized for maximum visibility and efficiency.

  • firewall-as-a-service

    Your network has to be secure and the first step to doing that is protecting it at the edge, where your private network meets the public Internet. In order to do this, you have to have a firewall. This can be a difficult task to choose a firewall let alone manage one. Let us provide a fully configured firewall and manage it to keep your network protected. We will choose the firewall that fits your network correctly and configure it to make sure your network is working efficiently and securely.

 
 
 
Have peace of mind knowing your network is configured correctly. Let us manage your security focused IT program today!